Refund policy

Store Name: Viora Peterborough
Address: 879 Lansdowne St W, Peterborough, Ontario K9J 1Z5

We want you to love your purchase. Please review our policy carefully before placing an order.

Returns

Due to the nature of cosmetic and skincare products, we do not accept returns on opened or used items for hygiene and safety reasons.

We only accept returns if the item is:

• Damaged upon arrival
• Incorrect item received
• Defective upon delivery

Eligibility for Return

To be eligible, you must contact us within 60 days of delivery with photo evidence of the issue.

Refunds

If your return is approved, refunds will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

• Opened or used cosmetic products
• Items not in original packaging
• Sale or promotional items (unless defective)

Contact

For refund requests, contact: support@viorapeterborough.com